South Africa’s Largest IoT Facility Management Deployment

Bidvest Steiner has developed Connected Hygiene Intelligence (C.H.I.), a solution designed to revolutionise hygiene and facility management. By harnessing IoT and smart technology, C.H.I. creates a connected ecosystem that enhances visibility, efficiency, and user experience.

Proof of Concept with Standard Bank

Bidvest Steiner partnered with Standard Bank as the primary proof of concept partner. The results demonstrated how C.H.I. improves operational transparency, boosts employee wellness, and elevates the overall washroom experience.

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How C.H.I. Works

C.H.I. integrates multiple smart components into a seamless system:

Sensors in dispensers: Monitor consumable levels in dispensers like toilet paper and soap in real time.
Washroom traffic counters: Trigger cleaning tasks based on foot traffic.
Digital feedback screens: Allow users to submit instant feedback on their washroom experience, sending tasks directly to cleaners.
Boardroom buttons: Provide quick service requests for meeting spaces.

Together, these tools give Facility Managers full visibility into building performance.

Enhancing the Washroom Experience

Instant feedback loop: A thumbs-down reaction on digital screens in washrooms immediately alerts cleaners, ensuring rapid response.
Consumable monitoring: Supplies are replenished before they run out.
Traffic-based cleaning: Washrooms are cleaned based on foot traffic rather than relying on fixed schedules.

This proactive approach ensures consistently fresh, well-stocked facilities.

Centralised Reporting Dashboard

All activity flows into a central dashboard, providing managers with:

Clear insights into service performance
Real-time staff responsiveness tracking
Data-driven decision-making for facility improvements

At Standard Bank, the impact has been remarkable: 99.85% of washroom users reported a thumbs up, reflecting consistently clean and well-maintained facilities.

Scale and Impact

With over 9,000 sensors deployed, Bidvest Steiner is now:

South Africa’s largest IoT provider in facility management
The single largest IoT provider to any bank worldwide

More Than Hygiene

C.H.I. is not just about cleanliness, it’s about creating smarter, more responsive buildings. By connecting people, spaces, and services, Bidvest Steiner is elevating experiences and setting new standards in facility management.

Download the full Case study: https://steiner.co.za/chi/