privacy policy

Website Privacy Policy

Date of Issue: 1st July 2026

Last updated: 1st July 2026

Please read with the PAIA Manual available on the Bidvest Steiner website

1. Preface

1.1 This Privacy Policy must be read together with any other policies, notices or terms made available on this website, including Bidvest Steiner’s Website Terms and Conditions of Use, PAIA Manual, statutory disclosures and any terms applicable to specific portals, services, enquiries, transactions or online processes. If there is any conflict between this Privacy Policy and a specific policy, notice or transaction-specific term, the more specific provision will apply to the extent of the conflict.

1.2 In this Privacy Policy, “Bidvest Steiner”, “we”, “us” or “our” refers to Bidvest Steiner and its authorised representatives. “You” or “your” refers to any person who accesses, views or uses this website.

1.3 For purposes of POPIA, Bidvest Steiner is the responsible party in respect of Personal Information collected through this website, unless we expressly state otherwise in a specific notice or transaction.

1.4 Bidvest Steiner’s physical address, registered details and Information Officer or privacy contact details are available in our PAIA Manual and/or on the contact page of this website.

2. What Personal Information do we Collect and Process?

2.1 We respect your privacy and will comply with applicable laws when processing your Personal Information. In this Privacy Policy, “Personal Information” has the meaning given to it in the Protection of Personal Information Act 4 of 2013 (“POPIA”) and generally includes information relating to an identifiable natural or juristic person. When you use our website, we may collect and process the following categories of Personal Information:

2.1.1 information that you provide to us, including your name, email address, username, password, allocated identifiers and any information submitted when making enquiries or interacting with us about our services through electronic platforms, including email; and

2.1.2 technical and usage information collected through website analytics and similar technologies, including device identification, network and connection information such as Internet Service Provider and Internet Protocol addresses, device and browser identifiers, cookie identifiers, usage metrics, content interactions, searches, views, downloads, user journey information and approximate geographical location.

2.2 We may collect Personal Information directly from you when you submit information through this website or communicate with us. We may also collect limited technical and usage information automatically through cookies, analytics tools and similar technologies.

2.3 Unless a specific law, contract or service requirement states otherwise, providing Personal Information through this website is generally voluntary. If you do not provide information that is reasonably required for a particular enquiry, service, transaction or online process, we may be unable to respond to your enquiry, provide the requested information or services, complete the relevant transaction, or enable access to the relevant functionality.

3. The Purpose for the Collection and Use of your Information

3.1 We use the Personal Information that you provide to us for the following purposes:

3.1.1 to register you for alerts and marketing news; respond to your enquiries; provide information, goods or services that you request or enquire about; enable access to applicable online platforms or portals; provide, maintain, protect and improve our website; manage our relationship with you, including customer service and support; deliver services with third parties with whom you have a separate relationship; monitor, measure, improve and protect our content and website offerings; and enhance your user experience; and

3.1.2 to monitor website usage and perform statistical analysis, including through Google Analytics, provided that any reporting is, where reasonably possible, aggregated and not used to identify you or any other living individual.

3.2 We process Personal Information only where we have a lawful basis to do so under POPIA, including where processing is necessary to perform or conclude a contract with you, comply with a legal obligation, protect a legitimate interest, pursue a legitimate business purpose, or where you have given consent.

3.3 Our website may use technologies, including necessary cookies and Google Analytics cookies, to collect information about how you use the functions and features of our website. Where required, non-essential cookies, analytics technologies or similar tracking tools will be used subject to your consent or applicable privacy preferences.

3.4 If you do not agree with the processing described in this Privacy Policy, you may choose not to provide us with your Personal Information and/or manage your privacy settings through your browser or the tools available on our website, where applicable.

3.5 We will only send direct marketing communications where permitted by law, including where you have consented to receive them or where POPIA otherwise allows us to do so. You may opt out of marketing communications at any time by using the unsubscribe mechanism provided or by contacting us.

4. Sharing your Information

4.1 We may share your Personal Information with:

4.1.1 Bidvest Steiner employees, managers, subsidiaries, related companies or any entity with which we may merge, acquire, restructure or divest, whether wholly or in part;

4.1.2 our suppliers, service providers, agents and their subcontractors, or other third parties that process information on our behalf, including internet service providers, platform providers and organisations engaged to help us provide Bidvest Steiner goods, services or communications to you;

4.1.3 Bidvest Steiner business partners, including system implementers, independent software vendors and developers, where this is necessary to provide the website, products, services or information you have requested;

4.1.4 any law enforcement or regulatory body;

4.1.5 our professional advisers, including attorneys, auditors and consultants; and

4.1.6 any organisation to which we may transfer, assign or otherwise make over our rights or obligations in relation to you.

4.2 We may share non-personally identifiable information about the use of our website, goods and services publicly or with third parties, provided that such information cannot reasonably be used to identify you.

4.3 Where we share or disclose your Personal Information as described above, we will take reasonable steps to ensure that the recipient is subject to appropriate confidentiality, privacy and data security obligations.

4.4 Where your Personal Information is transferred to a recipient outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA, including by transferring the information to a recipient in a country with substantially similar data protection laws or by ensuring that the recipient is contractually bound to appropriate confidentiality, privacy and data security safeguards that are no less protective than those required under POPIA.

4.5 By using our website or interacting with us in the ways described in this Privacy Policy, you acknowledge that your Personal Information may be shared or transferred in the circumstances set out in this Privacy Policy. If you do not want your Personal Information to be shared or transferred in this manner, you should not use our website or provide us with your Personal Information.

4.6 Where we appoint an operator to process Personal Information on our behalf, we will take reasonable steps to ensure that the operator processes the information only with our knowledge or authorisation and in accordance with appropriate confidentiality and security obligations.

5. Social Media, and Other Third-Party Platforms

5.1 If you access social media platforms such as Facebook, X, Pinterest, Instagram, LinkedIn or YouTube through links or references on our website, please note that those platforms are not operated or controlled by us. Your use of those platforms is subject to the relevant platform owner’s own terms and privacy notices, and we are not responsible for your use of those platforms.

5.2 Our website may contain links to third-party websites. If you follow these links, you will leave our website, and your use of those websites will be governed by the relevant third party’s terms and privacy notices.

6. How do we Process Children’s Personal Information?

6.1 Any person under the age of 18 who accesses or uses our website may only do so with the consent and assistance of a parent or legal guardian.

6.2 If we become aware that we have collected Personal Information from a person under the age of 18 without the required consent, we will not knowingly use or retain that Personal Information, except where permitted or required by law.

7. Security and Storage of Information

7.1 We will take reasonable and appropriate technical and organisational measures to protect your Personal Information against misuse, loss, unauthorised access, unauthorised disclosure, alteration or destruction.

7.2 Although we take reasonable steps to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee the absolute security of Personal Information transmitted through our website or any internet-based connection.

7.3 If we provide you with, or you choose, a password to access certain areas of our website, you are responsible for keeping that password confidential and must not share it with anyone.

7.4 We will retain your Personal Information only for as long as it is reasonably required for the purposes for which it was collected, or for as long as retention is required or permitted by law. Once your Personal Information is no longer required, it will be securely destroyed, deleted or de-identified.

7.5 You may manage or withdraw consent through your browser settings or, where available, through the tools on this website, including cookie preference tools. Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

7.6 If we have reasonable grounds to believe that your Personal Information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and affected data subjects where required by POPIA.

8. When you Provide us with Information about Others

8.1 If you provide us with Personal Information about another person, you warrant that you are lawfully entitled to do so, including that you have obtained any consent required under applicable law. You indemnify us against any loss, damage, claim or liability arising from your failure to obtain the required authority or consent.

9. Changes to this Privacy Policy

9.1 We may amend this Privacy Policy from time to time. Any updated version will be posted on our website and will take effect from the date of publication, unless otherwise stated. We encourage you to review this Privacy Policy regularly to remain informed of any changes.

10. Queries / Complaints / Contact Us

10.1 Any comments, questions or suggestions about this Privacy Policy or our handling of your Personal Information may be emailed to legal@steiner.co.za or info@steiner.co.za. Further contact details are available at www.steiner.co.za.

10.2 If you wish to raise a complaint, please contact us using the details provided above. We will treat complaints relating to Personal Information confidentially and will take reasonable steps to address them.

10.3 If you are dissatisfied with our handling of your Personal Information or any complaint submitted to us, you are entitled to lodge a complaint with the South African Information Regulator, which can be contacted through https://www.justice.gov.za/inforeg/.

10.4 You may contact us at any time regarding your Personal Information or exercise your rights in accordance with the PAIA Manual available elsewhere on this website including to access, correct or delete Personal Information, or to object to the processing thereof.